At Franca Vinka, we offer worldwide shipping from our warehouse in Austria with trusted courier partners. All orders are fully trackable and shipped DDP (Delivered Duty Paid) — meaning all applicable taxes and duties are included in the shipping price. Your order will arrive without any additional customs fees.
| Zone | Regions Covered | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Zone 1 | Austria, Belgium, France, Germany, Luxembourg, Netherlands, Monaco, Spain, Denmark, Ireland, Greece, Portugal, Sweden, Malta, Poland, Italy | €15 | 2–5 business days |
| Zone 2 | Norway, Switzerland | €20 | 2–5 business days |
| Zone 3 | Finland, Bulgaria, Croatia, Czech Republic, Cyprus, Latvia, Estonia, Lithuania, Hungary, Slovenia, Slovakia, Romania, Serbia, Bosnia & Herzegovina, Albania, North Macedonia, Kosovo | €17 | 2–5 business days |
| Zone 4 | United States, Canada, Mexico | €30 | 3–10 business days |
| Zone 5 | United Kingdom | €25 | 2–5 business days |
| Zone 6 | Japan, China, Hong Kong, South Korea, Singapore, Taiwan, Thailand, Vietnam, Indonesia, Malaysia, Philippines, India | €50 | 3–10 business days |
| Zone 7 | Emirates, Saudi Arabia, Qatar, Kuwait | €30 | 3–10 business days |
| Zone 8 | Israel | €55 | 3–10 business days |
| Zone 9 | Australia, New Zealand | €50 | 3–10 business days |
| Zone 10 | South Africa | €55 | 3–10 business days |
All times and dates given for delivery of products are estimates and may vary based on local conditions.
All orders are shipped DDP (Delivered Duty Paid) — this means all applicable taxes and duties are already included in the shipping price. Your order will arrive without any additional customs fees.
Orders are processed and dispatched Monday through Friday. Our daily shipping cut-off is between 9:00–10:00 AM CET. Orders placed before this time will typically ship the same day. Orders placed after the cut-off or over the weekend will be processed the following business day.
Once your order has been shipped, you will receive an email with your tracking information.
Please note: Orders may be delayed due to public holidays in Austria. Upcoming holidays that may impact fulfillment include:
If your order is delayed for any reason, we will notify you as soon as possible and provide an updated estimated delivery date.
For EU and UK customers: This does not affect your statutory rights.
If you need to return an item, please review our full Return Policy for instructions. All returns must be approved via email before sending, and we will provide you with a prepaid return label and detailed return instructions.
If you have any further questions or need assistance with your order, our customer care team is here to help: customercare@francavinka.com
